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Management It Communications Jobs

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  • LiveIt Superintendent

    Nigeria > LagosManagement > IT/Communications

    Key Requirements

    The Employee will be required to provide assistance to the Company in a wide range of areas, in line with the Employee’s field of experience/expertise • The Employee may also be required to perform duties not directly related to his/her area of • experience or expertise, in which case proper instruction will be provided by the Company • Ensure that the highest ethical standards are maintained in all Company activities • Conduct himself/herself in a dignified and respectful manner that reflects well on the Employer and also sets an example for the other employees • At least 10 years in senior level position • Microsoft and / or Oracle certifications preferred • BA 2.1 grade preferred • Other relevant industry qualifications and experience

    Job Description

    MAIN AREAS OF RESPONSIBILITY: • Lead and develop technical support team. • Establish, develop and maintain a technology strategy including help desk, network monitoring and • auditing disaster recovery and business continuity • Ensure a coordinated and appropriate level of service is provided to the user base according to • published Service Level Agreements • Project management of new systems to improve automation relating to policy compliance and help • desk support • Professional attitude with personal conduct and behaviour promoting respect among colleagues KEY TASKS T echnical • Development and support of key infrastructure services (LAN, WAN, SAN, VMware, MS AD, Email) • 2nd line management, support and resolution of hardware, software and system problems • Preparation and publishing of IT service level Key Performance Indicators • Ensure IT policies and procedures are adhered to • Provide technical knowledge to assist in site issues • Research and recommend new technology initiatives Business • Work with business to identify, analyse and implement changes which will improve IT service delivery • Manage 3rd party outsourced contracts to agreed SLAs • Train users in the use of help desk systems and IT automation tools • Recommend and implement technology environment to support new business applications Management • Maintain and update the support team organization chart including detailed job descriptions • Personally supervise the implementation of training programs for support team • Manage the process of recruiting and hiring personnel for the support team • Delegate, control and manage support team tasks • Application of company policies and procedures and legislation in respect of the treatment and management of support team • Motivate and develop support team

    Type: Staff / Site, OfficeSalary: Not stated

    IT Superintendent in Nigeria

    Posted: Thu 24 May at 16:00       Expires: Mon 23 Jul at 16:00

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