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It Superintendent

Posted By:Chronos Oil and Gas

Chronos Oil and Gas is a global recruitment company that specialises in contract and staff positions across all oil and gas sectors.


You Can't Apply

This position is no longer open for applications.

Management > IT/Communications

Status: Cancelled

IT Superintendent in Nigeria

Job Details

Location: Nigeria > Lagos

Working Locations: Site, Office

Posted: 13/03/2018 12:17:00

Expires: 12/05/2018 12:17:00

Key Requirements

The Employee will be required to provide assistance to the Company in a
wide range of areas, in line with the Employee’s field of
• The Employee may also be required to perform duties not directly related to
his/her area of
• experience or expertise, in which case proper instruction will be provided by
the Company
• Ensure that the highest ethical standards are maintained in all Company
• Conduct himself/herself in a dignified and respectful manner that reflects
well on the Employer and also sets an example for the other employees
• At least 10 years in senior level position
• Microsoft and / or Oracle certifications preferred
• BA 2.1 grade preferred
• Other relevant industry qualifications and experience

Job Description

• Lead and develop technical support team.
• Establish, develop and maintain a technology strategy including help desk,
network monitoring and
• auditing disaster recovery and business continuity
• Ensure a coordinated and appropriate level of service is provided to the user
base according to
• published Service Level Agreements
• Project management of new systems to improve automation relating to
policy compliance and help
• desk support
• Professional attitude with personal conduct and behaviour promoting
respect among colleagues
KEY TASKS T echnical
• Development and support of key infrastructure services (LAN, WAN, SAN,
VMware, MS AD, Email)
• 2nd line management, support and resolution of hardware, software and
system problems
• Preparation and publishing of IT service level Key Performance Indicators
• Ensure IT policies and procedures are adhered to
• Provide technical knowledge to assist in site issues
• Research and recommend new technology initiatives
• Work with business to identify, analyse and implement changes which will
improve IT service delivery
• Manage 3rd party outsourced contracts to agreed SLAs
• Train users in the use of help desk systems and IT automation tools
• Recommend and implement technology environment to support new
business applications
• Maintain and update the support team organization chart including detailed
job descriptions
• Personally supervise the implementation of training programs for support
• Manage the process of recruiting and hiring personnel for the support team
• Delegate, control and manage support team tasks
• Application of company policies and procedures and legislation in respect
of the treatment and management of support team
• Motivate and develop support team

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